Avoid Unauthorized Purchases From Fake Channels

The Company has become aware that certain social media platforms are promoting “ultra-low-priced” Nutrilite™ All plant Protein Powder advertisements of unknown origin recently. The company strongly reminds the public that purchasing from such unverified channels not only raises concerns regarding product quality but also involves a high risk of online shopping fraud.

• Uncertified ingredients possess health risk: Media from the mainland have previously reported illegal factories producing counterfeit Amway products. Although the packaging appears similar, the contents and ingredient composition do not match those of the genuine items. Prolonged consumption of such counterfeits may result in severe consequences.
• Disappearing after receiving an upfront payment: Sellers typically request customers to make advance payments via bank transfers, real-time payment tools such as FPS and PayMe. Once the payment is received, the sellers will immediately block the buyer or cancel their account, leaving customers with neither the product nor a recoverable refund.
• Exposure of personal information: After payment is made, sellers may claim that the product is out of stock and promise to refund the payment via methods such as FPS. Sellers will then attempt to obtain consumers’ bank account details:
  
  • Claims of failed transfers: Sellers may state the transfers failed due to system errors, therefore refuse or are unable to process direct refunds to customers.
  • Sending phishing links: Sellers may provide an unknown hyperlink and claim that customers may obtain refunds by clicking the link and entering personal information.
  • Theft of bank information: The unknown link will probably direct users to a phishing website. If users enter their online login credentials, passwords or verification codes, fraudsters can quickly drain the bank accounts. Alternatively, the link may also be used to install malicious software to monitor your mobile phone and steal your personal information.

Consequences of purchasing products from non-official channels

• Double loss – financial and banking security: Customers may lose money and may also put their bank accounts at risk of being compromised after clicking unknow links.
• Health risks: The origin of non-official products is uncertain. They may involve counterfeit goods, expired products, or altered contents, posing a serious threat to users’ health.
• No official after-sales protection: Customers who make purchases through official channels can entitle to Amway’s official “Satisfaction Guarantee” and related protections.

Protect your health and your rights: Please purchase Amway products only through the following official Amway Hong Kong channels: 

• Amway Hong Kong official website: https://amshop.amway.com.hk
• Order through Amway Business Owners 
• Purchase at Amway Experience Centre / Amway New Territories Merchandising Centre and Amway Macau Merchandising Centre (Drogaria Am)

If you have any questions regarding product authenticity or purchasing channels, please contact our customer service hotline at 2969-6300 immediately.

Your health and that of your family come first. Please stay alert to “low-price” traps from unknown sources - saving small amounts should never come at the cost of major losses.