Optimizing Home Delivery Services for You in 2023

To create a better customer experience, we have recently implemented two optimized delivery service measures: 1. Communicate through Kerry Logistics' official WhatsApp account with green tick verification, so you can receive and reply to delivery messages at any time with peace of mind. 2. Optimized the delivery arrangements to provide customers with a more flexible and convenient service experience.

1. Using the Official WhatsApp Account when Receiving and Replying Messages with You

Even if you didn’t save the contact number, you can still see the name of Kerry Logistics on your phone instead of an unknown number, making it easier for you to recognize delivery notifications and providing a more secure experience.

2. Optimizing Home Delivery Service

Using WhatsApp to Replace SMS and Customer Service Calls

Most Amway customers use WhatsApp as a communication platform, and there is less chance of phishing messages. Therefore, Amway has replaced SMS and customer service calls with WhatsApp for delivery notifications since January 3, 2023.

The process of WhatsApp delivery notifications are as follows:

1. Kerry Logistics will send messages via WhatsApp the day before delivery.
2. Distributors/Privileged Customers should check the delivery information upon receiving the WhatsApp message.
3. If the information is correct, please click "confirmed."
   

The order will be delivered as scheduled, and WhatsApp will automatically reply as follows:

4. If you need to change the delivery information, please click "contact us."

If the delivery time or location needs to be rearranged, WhatsApp will automatically reply as follows:

。 Kerry Logistics’ customer service will contact the recipient within 1 to 1.5 hours after receiving the customer's reply.

。 If contact successfully, the order will be arranged for delivery according to the updated information.

。 If contact unsuccessfully, the delivery will be temporarily suspended, and Kerry Logistics’ customer service will contact the recipient again on the next working day.

5. On the day of delivery, the courier will also contact the recipient 30 minutes before arrival.

6. If the contact phone number does not have the WhatsApp software installed, Kerry Logistics’ customer service will still call to notify the recipient one day before delivery.

7. The day after delivery, WhatsApp will be used to send a survey to Distributors/Privileged Customers.

Please refer to the complete WhatsApp message image below: